Purchased for my daughter. Super nice on the phone. Answered my questions. Told me options for shipping, etc.Ordered the concert K2. It is as beautiful in person as on their website. Great craftsmanship. Made from 100% acacia wood. No veneers here. The sound is absolutely amazing! She is welcome to visit the shop with any questions or problems should they arise. It was shipped from Hawaii to the mainland. Packaged well and completely ready to be played upon arrival. They did an awesome job setting it up. Momma is happy and daughter is too. She packed it up and took it to college with her . It is definitely a quality instrument meant to last a lifetime! Mahalo Matthew at Kaka’ako Ukes!!